Política de envío
Shipping Policy / 配送政策
At PAWPAL, we're committed to getting your order to you as quickly and reliably as possible. We fulfill orders from our global network of partner warehouses to serve pet parents worldwide.
在 PAWPAL，我们致力于尽快、可靠地将您的订单送达。我们通过全球合作仓库网络为全球宠物主人提供服务。
Processing Time / 处理时间
Most orders are processed and shipped within 2–5 business days (Monday–Friday, excluding holidays). During peak seasons, processing may take a little longer — we'll notify you by email if any significant delay occurs.
大多数订单将在2–5个工作日内处理并发货（周一至周五，节假日除外）。旺季期间处理时间可能稍长，如有重大延误，我们将通过邮件通知您。
Shipping Time / 配送时间
| Region / 地区 | Estimated Delivery Time / 预计配送时间 |
|---|---|
| United States / 美国 | 7–15 business days / 个工作日 |
| Europe / 欧洲 | 7–20 business days / 个工作日 |
| Other Countries / 其他国家 | 10–25 business days / 个工作日 |
These are estimates, not guarantees. Actual delivery may vary due to customs, carrier delays, or holidays.
以上为预估时间，不作保证。实际配送时间可能因海关、承运商延误或节假日而有所不同。
Shipping Costs / 配送费用
Shipping costs are calculated at checkout based on your location and selected shipping method.
配送费用将在结账时根据您的地址和所选配送方式计算。
Tracking Your Order / 订单追踪
Once shipped, you'll receive a confirmation email with a tracking number. Please allow 1–3 business days for tracking updates to appear.
发货后，您将收到含追踪号码的确认邮件。追踪信息更新可能需要1–3个工作日。
Customs & Duties / 关税与进口税
International orders may be subject to customs fees or import duties, which are the buyer's responsibility. Please check with your local customs office for details.
国际订单可能需缴纳关税或进口税，费用由买家承担。详情请咨询当地海关。
Lost or Damaged Packages / 丢失或损坏包裹
- Damaged / 损坏： Contact us within 7 days of delivery with photos — we'll arrange a replacement or refund. / 请在收货后7天内附照片联系我们，我们将安排补发或退款。
- Lost / 丢失： If tracking shows "delivered" but you haven't received it, check with your neighbors or local post office. Still missing? Email us and we'll investigate with the carrier. / 如追踪显示"已送达"但未收到，请先询问邻居或当地邮局。仍未找到？请发邮件给我们，我们将联系承运商调查。
Incorrect Address / 地址错误
Please double-check your shipping address at checkout. We're not responsible for orders shipped to incorrectly entered addresses. If you made a mistake, email us immediately — we'll try to correct it before dispatch.
请在结账时仔细核对配送地址。因地址填写错误导致的配送问题，我们概不负责。如发现错误，请立即发邮件给我们，我们将尽力在发货前更正。
Split Shipments / 分批发货
Items from different warehouses may ship separately. You'll receive individual tracking numbers for each package.
来自不同仓库的商品可能分批发货，每个包裹将有独立的追踪号码。
Questions? Email us at kitchen@ruralaroma.com — we're here to help 🐾
如有疑问，请发邮件至 kitchen@ruralaroma.com，我们随时为您服务 🐾